A Grandparent's Guide to Buying Kids' Clothes Online in the UAE

Buying kids' clothes online in the UAE is simpler than it looks: pick a size using age rather than a tape measure, choose cash on delivery if you would rather pay when the parcel arrives, and order a few days ahead so it lands before your visit. Here is exactly how, step by step.

Choosing a Size Without a Tape Measure

You do not need to measure your grandchild to get the size right. Children's clothing in the UAE, including at Dinooz, is sized by age range rather than exact measurements alone, so knowing your grandchild's age and roughly whether they run tall, average, or small for their age is usually enough. If you last saw them a few months ago, remember that children grow quickly between visits, sometimes a full size in three or four months, so it is often safer to size up slightly rather than order exactly what fit last time.

A quick call or message to the parents asking "what size are they wearing now" is the single most reliable shortcut, and most parents are happy to answer it. If that is not possible, the size guide lays out age ranges in plain terms so you can make a confident choice on your own. Our guide on buying a gift without knowing the exact size covers more fallback tips too.

It also helps to remember that sizing labels are not identical from one brand to the next, so if your grandchild wore a certain size at one shop last season, that does not always translate exactly to another. Think of the label as a helpful guide rather than an exact science, and lean on the age range and your own judgement about whether the child runs big or small alongside it.

How Ordering Online Actually Works

Ordering online is a shorter process than it might look from the outside. You choose the item and size, add it to your basket, enter the delivery address (this can be your own home or the child's home directly), choose how you want to pay, and confirm the order. You will usually get a confirmation by email or SMS with a tracking link so you can see roughly when it will arrive.

Paying: Cash, Card, or Wallet

If typing in a card number online makes you uneasy, you are not alone, and it is not necessary. Cash on delivery is available, which means you pay the delivery person in cash when the parcel physically arrives at the door, the same way you might pay for a home food delivery. Card payment and digital wallets are also accepted if you prefer to pay upfront. None of these options is more "correct" than another, so choose whichever feels most comfortable.

Making Sure It Arrives in Time

Delivery across all seven emirates, Abu Dhabi, Dubai, Sharjah, Ajman, Al Ain, Ras Al Khaimah, Fujairah, and Umm Al Quwain, typically takes 1 to 3 working days with tracking. If you are ordering for a specific date such as a birthday, a family visit, or Eid, it is worth ordering at least 4 to 5 days ahead as a comfortable buffer, rather than at the very last moment. If you are travelling to visit family and want the gift waiting for you when you arrive, you can have it delivered straight to the child's home address ahead of your trip.

The tracking link sent with your order confirmation is worth keeping handy, since it tells you roughly which day the parcel will arrive without needing to call anyone or guess. If you are ordering from a different emirate to where your grandchild lives, the same 1 to 3 working day estimate applies across the country, so there is no need to order much earlier just because of distance within the UAE.

What If the Size Is Wrong When You Get There?

This is the part that puts most grandparents off buying clothes as a gift, and it should not be. If the size does not fit once you see your grandchild in person, returns and exchanges are accepted within 14 days of delivery, free of charge, and refunds are processed back to the original payment method within 5 to 7 business days. For cash on delivery orders, refunds are made by bank transfer. In other words, getting the size slightly wrong is not a costly mistake, it is a normal part of buying clothes for a child you do not see every day.

Ready to try it yourself? Browse gift worthy pieces at the shop, or read more about how cash on delivery works in the UAE before you order. Browse the full Dinooz gift guide for more ideas by occasion and budget.